Why Is My Kuda Account Balance Not Showing? (6 Ways To Fix It)

How To Check My Kuda Account Balance & Why Is My Kuda Account Balance Not Showing? Solution.

If you are a Kuda bank user, you’d be asking “why is my Kuda account balance not showing”?

This is a question I’ve also found myself asking when facing the same issue with kuda bank. I’ve searched Google, asking why is my kuda account balance not showing but unfortunately, the giant Google couldn’t provide the answer.

Not being able to get the solution to the problem “why is my kuda account balance not showing” led me to shun the idea of using Kuda bank until the problem is solved.

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Why do I have to save or transact on an app where I won’t be able to see my current account balance?

My verdict was good, and that is enough reason to stop using the app.

However, after some time, probably days, the answer as to why is my Kuda account balance not showing was provided and there was immediate solution to the problem.

The same solution given that solve my kuda bank account balance not displaying problem is what I also want to share with you today and some reasons why my kuda account not showing.

If you’re asking why is my kuda account balance not showing? There’s no cause for alarm.

Remember I’ve once been in your shoes but was able to find a solution to mine, the same solution is what I want to share with you today.

How To Check My Kuda Account Balance & Why Is My Kuda Account Balance Not Showing? Solution.

Must Know About Kuda Bank

Kuda bank is a digital-only bank in Nigeria that offers financial services through its mobile app.

The bank was founded in 2018 by Babs Ogundeyi and Musty Mustapha, with the aim of providing accessible and affordable banking services to Nigerians.

Kuda bank offers a range of services, including opening a bank account, savings and budgeting tools, bill payments, loans, and virtual cards.

Customers can access these services through the Kuda mobile app, which is available on both Android and iOS devices.

Kuda bank is licensed by the Central Bank of Nigeria (CBN) and is a member of the Nigeria Deposit Insurance Corporation (NDIC), which guarantees deposits of up to ₦500,000 per customer.

How To Check My Kuda Bank Account Balance Issue: Why Is My Kuda Account Balance Not Showing?

There could be a number of reasons why your Kuda account balance is not showing. Here are some possible explanations:

1. Network Issues

Sometimes, network connectivity issues can prevent your account balance from loading.

If this is the case, try checking your balance again when you have a stronger network signal.

2. App updates

If you haven’t updated your Kuda app to the latest version, this could be causing issues with your account balance. Make sure you have the latest version of the app installed on your device.

3. Account verification

If you have not completed the account verification process, you may not be able to see your account balance.

Make sure you have provided all the required information and documents to verify your account.

4. Account suspension

If your Kuda account has been suspended or deactivated, you will not be able to access your account balance.

Contact Kuda bank customer support to resolve any issues with your account.

5. Transaction limits

If you have exceeded your transaction limits, your account balance may not be visible until you have completed the required steps to increase your limits.

Solution to The Issue: Why is My Kuda Account Balance Not Showing?

If your Kuda account balance is not showing, here are some steps you can take to try to resolve the issue:

1. Check Your Internet Connection

Ensure that you have a stable internet connection.

Sometimes, network connectivity issues can prevent your account balance from loading.

Although, this is not the reason why my kuda bank account balance did not show but I’ll also share with you how mine was solved.

2. Update Your Kuda App

If you haven’t updated your Kuda app to the latest version, this could be causing issues with your account balance.

Read: How To Withdraw From Piggyvest To Bank Account In 2023

Update your app to the latest version.

3. Log Out And Log In Again

Try logging out of your Kuda account and logging back in. This can refresh your account information and may resolve the issue.

4. Check Your Account Verification Status

If you have not completed the account verification process, you may not be able to see your account balance.

Make sure you have provided all the required information and documents to verify your account.

5. Contact Kuda customer support

If none of these steps work, contact Kuda customer support for further assistance. They will be able to investigate the issue and provide you with a solution.

Remember to provide as much information as possible when contacting Kuda customer support, including your account details and any error messages you may have received.

This will help them to resolve the issue more quickly.

6. How I Find Solution To The Questions I was asking: Why Is My Kuda Bank Account Balance Not Showing?

Although I’ve extensively provided some solutions to why kuda bank account balance is not showing but in some cases, none of the answers provided above might work, yes!

Reason being that none of those solutions mentioned above solved my problem. Why?

The problem was a technical issue from Kuda bank, and it’s not in the capacity of any Kuda bank app users to get it fixed except the kuda bank technicians get it fixed at their end.

When I experienced the kuda bank account balance not showing, it was a technical issue from Kuda bank that affected all the app users and only the kuda bank technicians can get it fixed.

However, after some days, it was fixed and announced on the kuda bank twitter handle that the problem has been fixed.

That is exactly how I found the solution to why is my Kuda bank account balance not showing issue.

However, if yours is not a general issue from Kuda bank, kindly follow the processes given earlier in this article or better still, contact the Kuda bank customer care service for support on how to get the problem solved.

I recommend you to check, if you’ve been asking how to check my kuda bank account balance below.

It’s not new that some people are asking how to check my kuda bank account balance, no one could be asking this except the kuda bank new users.

If you’re new to Kuda bank app, here’s an answer to your question “how to check my kuda bank account balance” easily.

How To Check My Kuda Bank Account Balance Easily And Without Stress

To check your Kuda bank account balance, follow these simple steps:

• Open the Kuda app on your mobile device.
• Log in to your account using your registered phone number and PIN or biometric authentication (fingerprint, Face ID).
• On the home screen, you will see your account balance displayed prominently in the middle of the screen.
• If you want to see more details about your account, such as your transaction history, simply click on the account balance to view your dashboard.

Alternatively, you can also check your kuda bank account balance by dialing *822*6# from your registered phone number. This will display your account balance on your screen.

Remember to keep your login credentials safe and secure to avoid unauthorized access to your Kuda account.

FAQs | Frequently Asked Questions 

Here are some frequently asked questions similar to “Why is My Kuda account balance not showing” and how to check my kuda bank account balance easily and without stress.

How To Check My Kuda Bank Account Balance Easily And Without Stress 

Details needed on how to check kuda account balance as been provided earlier in this article, please refer to it.

How long does it take for a transaction to reflect in my Kuda account?

Transactions on your Kuda account should reflect immediately.

However, in some cases, there may be a delay due to network or technical issues.

What are the transaction limits on my Kuda account?

Transaction limits on Kuda accounts vary based on account type and customer profile.

You can view your transaction limits on the Kuda app by clicking on “Settings” and then “Transaction Limits.”

How can I update my personal information on my Kuda account?

To update your personal information on your Kuda account, go to “Settings” on the app and select “Personal Information.” You can then update your details, such as your name, address, and phone number.

Can I use my Kuda account for international transactions?

Currently, Kuda bank does not support international transactions. You can only use your Kuda account for local transactions within Nigeria except you use virtual card.

What should I do if my Kuda account is blocked or frozen?

If your Kuda account is blocked or frozen, contact Kuda customer support immediately to resolve the issue.

They will investigate the issue and provide a solution.

How can I reset my Kuda account PIN?

To reset your Kuda account PIN, go to the login screen on the app and click on “Forgot PIN.”

You will be prompted to provide some personal details, such as your date of birth and email address, to reset your PIN.

What happens if I lose my mobile phone or my Kuda account is compromised?

If you lose your mobile phone or your Kuda account is compromised, contact Kuda customer support immediately to block your account and prevent unauthorized access.

They will also guide you on the necessary steps to recover your account.

How can I get a loan from Kuda bank?

To get a loan from Kuda bank, log in to your account and click on “Loans” on the home screen.

You can then apply for a loan and receive a decision within minutes.

Is my money safe with Kuda bank?

Yes, your money is safe with Kuda bank. The bank is licensed by the Central Bank of Nigeria (CBN) and is a member of the Nigeria Deposit Insurance Corporation (NDIC), which guarantees deposits of up to ₦500,000 per customer.

How do I contact Kuda customer support if I have a problem with my account?

You can contact Kuda customer support by clicking on “Help” on the app and selecting “Contact Us.” You can then choose to contact them through email, phone, or chat.

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