How to Report Loan Apps to The CBN & FCCPC

Loan apps have become a quick and convenient way to access quick funds in Nigeria. However, along with their benefits come reports of predatory practices, exorbitant interest rates, and unethical debt collection methods.

If you’ve faced problems with a loan app, remember: you’re not alone, and you have options. You can report them to the Central Bank of Nigeria (CBN), the regulatory body overseeing financial institutions, as well as the FCCPC. They will then take necessary actions against the loan app in question.

In this post, B4Loan will guide you on how you can file a complaint against any loan apps that you think has behaved fraudulently.

Reporting Loan Apps to The CBN (Step by Step)

Below are the processes you need to follow to file a report against a loan app to the Central Bank of Nigeria whether licensed or not:

1. Gather evidence:

This is the most crucial. You need to make sure you have tangible evidence in order not to have your complaint file swept under the rug. These evidences can include:

• Screenshots of loan terms, agreements, and any communication with the app.
• Records of loan repayments and any excessive charges or harassment.
• Phone call recordings or SMS transcripts showcasing inappropriate behavior.

2. Contact the loan app first:

After gathering your evidence, reach out to the loan app. If the issue is something that can still be resolved, attempt to settle it with them. When contacting them, be sure to keep records of your efforts to resolve the issue with the loan app.

3. File a complaint with the CBN:

If you were unable to resolve the issue with the said loan app, it is now time to reach out to the CBN. You can file your complaint either online or offline.

• Online: Access the CBN’s Public Complaints Form at https://www.cbn.gov.ng/Contacts/Complaints/. On the page, provide detailed information about the app, the nature of your complaint, and attach supporting evidence. When prompted to select the bank/institution, choose ‘Other Financial Institutions’ and then input the details of the loan app.
• Offline: Visit your nearest CBN branch and obtain a Complaint Form. Fill it out and submit it along with your documents.

READ: Sample Complaint Letter to The CBN

How to Report a Loan App to The FCCPC

Other than the CBN, there are other bodies that you can reach out to that are capable of handling loan apps matters. The Federal Competition and Consumer Protection Commission (FCCPC) is one such body.

In filing a report against a loan app to the FCCPC, the processes are similar to the above; first, you gather tangible evidence proving the wrongdoings of the loan app including screenshots of loan agreements, excessive interest rates, and hidden charges. Document any unauthorized access to your personal information or aggressive debt collection tactics via call recordings or SMS transcripts. Once armed with evidence, follow these steps:

1. Contact the App:

Attempt to resolve the issue directly with the app before filing a formal complaint. This shows you tried good-faith communication and strengthens your case.

2. File a complaint:

• Online: Go to the FCCPC website https://fccpc.gov.ng/ and click on the “File a complaint” link to open the online complaints portal and then lodge your complaint electronically.
• Offline: Visit your nearest FCCPC office and obtain a physical complaint form. Fill it out and submit it along with your supporting evidence.

The FCCPC focuses on unfair business practices and consumer protection violations, not solely lending regulations. While they can address predatory loan app practices, for issues directly related to licensing or interest rate caps, consider filing with the CBN as well.

Remember:

• It’s free to file a complaint with the CBN and the FCCPC.
• The CBN and the FCCPC investigates complaints and takes appropriate action against errant apps.
• Keep copies of all documents and communication throughout the process for your records.

When lodging your complaints with either of the bodies, make sure your are specific. Clearly outline the nature of your complaint, detailing the loan app’s name, app name (if different), and specific violations they committed.

Also, complaint investigations can take time, so you will need to be patient and follow up periodically if necessary.

FAQs:

Q: What types of practices can I report?

• Excessive interest rates and hidden charges.
• Unfair loan terms and conditions.
• Unauthorized access to contacts and personal data.
• Aggressive or abusive debt collection tactics.
• Defamation or threats.

Q: What action does the CBN take against reported apps?

• The CBN can issue warnings, impose fines, suspend operations, or even revoke licenses.

Q: How long does it take for the CBN to resolve my complaint?

• It can take several weeks or even months, depending on the complexity of the case.

Q: Can a loan app not Licensed by the CBN also be reported?

• Yes, you can report a loan app not licensed by the CBN to them. In fact, reporting unlicensed apps is crucial, as they operate outside the regulatory framework and pose even greater risks to consumers.

Q: I’m afraid of retaliation from the loan app if I report them. Can I file anonymously?

• While the CBN encourages identification for efficient investigation, you can request anonymity during the initial complaint process. However, it may hinder a thorough investigation.

Report the Fraudulent Loan App

Taking action against unethical loan apps empowers you and protects others. Don’t hesitate to report your experiences and help promote a safer lending environment in Nigeria.

Remember, financial wellbeing matters. If you’re struggling with debt or facing loan app harassment, seek help from financial advisors or NGOs specializing in consumer protection.

Let’s all work together to ensure everyone has access to responsible and ethical financial services!

ALSO SEE: How to Stop Loan Apps from Calling You

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