OPay has become a popular mobile money platform, simplifying payments, money transfers, and financial management for many users. However, encountering issues or needing assistance is inevitable. This blog post provides a comprehensive guide to accessing OPay’s customer care options including their phone number, email address, WhatsApp number, and social media pages. You will also get answers to some of the most frequently asked questions in this post.

Contacting OPay Customer Care:

Here are the several ways you can reach OPay’s customer care team:

1. Self-service and Live Chat: The OPay app offers a built-in self-service feature and a live chat option where you can directly connect with a customer service representative.

2. Email: You can send an email to their customer service address: customerservice@opay-inc.com.

3. Call Center Number: You can also reach Opay customer care at the numbers 0700 888 8328 or 020 18888 328.

4. WhatsApp: If you need a more informal approach, you can message their WhatsApp number: +234 916 599 8936.

5. Social Media: OPay has verified social media pages where you might find answers or connect with their team through direct messages. You can find them on Facebook at https://www.facebook.com/Nigeria.OPay, Twitter at https://twitter.com/OPay_NG, and Instagram at https://www.instagram.com/opay.ng/.

Additionally, OPay has physical branches in several locations in Nigeria. You can find their addresses on their website.

Here’s what to keep in mind when contacting OPay customer care:

  • Provide clear and concise details: Explain your issue clearly, including relevant information like transaction IDs, screenshots, or error messages.
  • Be polite and professional: Treat the customer care representative with respect, as they are there to help you.
  • Have patience: Depending on the volume of inquiries, response times may vary.
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Q: How long does it take to receive a response from OPay customer care?

A: Response times can vary depending on the chosen method and the number of inquiries.

Q: What are OPay’s operating hours?

A: OPay customer care operates 24/7. However, live chat and phone support might have limited availability in some regions.

Q: What can I get help with through OPay customer care?

A: OPay customer care can assist you with various concerns, including:

  • Account-related issues (registration, login, verification)
  • Transactions (failed transactions, refunds, disputes)
  • App functionality problems
  • Security concerns
  • General inquiries about OPay services

Q: Is there a fee for contacting OPay customer care?

A: No, contacting OPay customer care through any of the mentioned channels is free. However, charges might apply for airtime and data used while accessing the call, app, or social media platforms.

Remember: Never share your personal information, PIN, or password with anyone claiming to be from OPay customer care. OPay will never ask for this information through any communication channel.

By understanding the various ways to reach OPay customer care and knowing what to expect, you can efficiently resolve any issues you encounter and continue enjoying the convenience of OPay services.


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